It is vital for patient safety that every voice is heard.
When patients, families, carers and workers speak up, they must be listened to.
As patient safety leaders, we are working together to ensure that when people speak up about the quality of care, or patient or worker safety, or wellbeing, or ideas for improvement, that appropriate and timely action is taken.
This means listening to understand, offering support, and investigating with impartiality.
We have seen the terrible consequences that can happen when people speak up, but their concerns are not listened to, or action is not taken.
This World Patient Safety Day, with the theme of engaging patients for patient safety, we ask everyone – leaders, managers, workers – to commit to living the People Promise – “we each have a voice that counts”.
