A key theme in the NGO Strategic Framework is to promote the universal principles for speaking up and how they are applied across the healthcare system.
National organisations must set the tone and role-model the good practice they require of others.
Sometimes, workers may feel that speaking up using internal arrangements is not appropriate, either because they have tried to speak up before and no action has been taken, or they have been met with a negative response.
Yet recent reviews have shown that when workers then speak up to national bodies, they have a variable, and sometimes poor response.
When workers speak up, wherever they speak up, there needs to be a high quality, consistent response. The National Guardian’s Office is bringing together national bodies to develop an aligned, consistent and supportive response when workers speak up to them.
Together with the members of the Speak Up Partnership Group, we have developed twelve key principles to support this aim. The principles serve as a framework for national bodies to use as they work towards implementing and embedding policies and procedures to ensure that workers who speak up are supported and the right actions taken.