The National Guardian’s Office has carried out case reviews where we received information to suggest that speaking up had not been handled in accordance with good practice.
Where we found that good practice had not been followed, we recommended remedial action. These are published here
Reviews sought to identify learning, support improvement and celebrate innovation. Their ultimate aim was to improve the experience of workers and patients.
Freedom to Speak Up Guardians and their organisations have used these case reviews as a way to reflect on their own speaking up arrangements. The reports and recommendations have helped them to identify opportunities for improvement in their own processes and procedures.
Following feedback from Freedom to Speak Up Guardians, we have collated together recommendations from the nine case review reports which have been published and grouped them thematically. To help with gap analysis, we have included a tool which Freedom to Speak Up Guardians and others responsible for speaking up in their organisations can use to review arrangements and develop plans and actions for improvement.
This can be used be used, along with other guidance published on the NGO website, as a self-review tool to identify and improve gaps in organisations’ speaking up arrangements, for the benefit of workers, their organisations and the people they support.
We hope you find this useful and welcome your feedback. Do get in touch to let us know how you have used this for learning and improvement
Read Learning from Case Reviews: a tool to support gap analysis to improve speaking up arrangements